Showing posts with label MHRA. Show all posts
Showing posts with label MHRA. Show all posts

Thursday, 10 September 2026

Anima Health - The worst system since HORIZON scandal

Anima Health - The worst system since ‘Horizon’ scandal !


Anima is a third party ai healthcare triarge platform that allows patients to communicate with their surgery. It handles both clinical queries such as headache or cough, as well as administrative queries including fit notes and test results.

[FORBES] : Shun Pang (CEO and CTO) and Rachel Mumford (COO) cofounded London-based Anima to build what Pang describes as the "equivalent of 'Salesforce' for care teams." It's a suite of productivity tools to help medical professionals better manage patient care from medical records to consultations with other doctors. The Y Combinator-backed company has raised $2.5 million and it has served over 450,000 patients.

 


Anima has to be the worst ‘Care’ (absolute joke) system ever! It’s hard to navigate & getting a specific medical or care point over is impossible. Even asking many times for an after 12:00 appointment, it ALWAYS comes back with an early morning appointment!!! This system was either put together by the company that did the Post Office’s Horizon system or it’s a hospital job creation scheme for high blood pressure or heart attacks!! Wish I could have scored it less than one star!! 😡 

Quote from : https://uk.trustpilot.com/review/animahealth.com?page=3&stars=1

------

MY STORY

Summer 2026, when I found out that my own GP Surgery had announced that to book appointments and for all consultations that staff would be using this new online system called ANIMA.

https://www.grmc.nhs.uk/news/online-total-triage

So I looked in to the company, as it made me feel uncomfortable to use it. My hunches were right ! as you will find below, my deep research into the company and it's platform and the claims it makes as well as the people who run it, and its mostly run by people with no medical background or computer coding background.

My own GP surgery say's that I have to use it. I've declined. So am now in the process of moving GP practice because of how this online platform has affected my own care, and yes it's also affected close families care too.

My GP surgery didn't make any reasonable adjustments for this, to include not using it and for staff not to use it. It's not put all staff in danger too, affecting their career as Nurses and Doctors as they can be struck off under laws in place !

Here's what my own GP Surgery says on their website (see above link), and I have added notes to go with it which cite to a few things.

Why are we introducing Total Triage?

General practice is changing, and practices across the NHS are being asked to adopt new ways of working to help manage increasing demand and ensure patients receive the most appropriate care.

The introduction of Total Triage reflects NHS guidance and the contractual requirements placed on general practices, as well as the increasing pressures facing primary care. It is designed to help practices manage requests for care safely and consistently, while making the best use of the clinical team and wider NHS services.

- Sam's Note on this : well the Total Triage in the NHS was introduced in 2020, for the Pandemic, as the triage takes place online. The NHS has this document about it and what it did : 


PDF download on the advice from 2020 for the pandemic :


However this is now NOT IN USE by the NHS / NHS England. So why are GP's told to use this ? well they aren't being told by the NHS to use Total Triage, instead they are being told by companies such as this one - Anima Healthcare (who aren't advised by the NHS), the claim that it's still used is to sell the Anima product to GP's and staff. 

The NHS Digital Triage was stopped in 2022 when things got back to a "normal" in the UK and the world. 

My GP practice continues saying  -  "We have also listened to feedback from our patients, who have told us that they want a fairer, clearer and more consistent way to access care, without the need to repeatedly contact the practice or wait in the 8:30am rush for an appointment."

"Total Triage allows every request for care to be assessed by an appropriate member of the practice team before an appointment is arranged. This helps us understand what you need and ensures that you are directed to the right person or service, rather than automatically booking an appointment with a GP."

"It also helps us make better use of the wider practice team and other local services, where appropriate. This means that our GPs and other clinicians can focus their time on patients who need their particular expertise, while patients can be offered other appropriate forms of care or advice when this is more suitable."

"Our aim is to make accessing care fairer, more consistent and more efficient, while ensuring that patients receive the care they need."

This last statement is now not being made, because patients like me are now leaving this GP practice !
This practice is now unsafe and needs investigation, and staff fired.

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A WARNING TO NHS STAFF WHO HAVE ACCESS OR ARE USING THIS (AND OTHER) AI PLATFORMS

YES YOU CAN BE SUED BY THE PATIENT AND CAN BE STRUCK OFF YOUR REGISTER AND ALSO DISCIPLINED BY THE NHS

25th September 2026

NHS England Chief publishes a letter to ALL staff, read it here : 

https://www.england.nhs.uk/long-read/unauthorised-inappropriate-and-unjustifiable-access-to-confidential-patient-information/

22nd September 2026

SKY News reports on this and some of the breaches of data that has happened at hospitals and NHS trusts in Nottingham - it's the tip of the iceberg!

https://news.sky.com/story/nottingham-and-southport-data-nhs-breaches-the-tip-of-the-iceberg-sky-finds-13590522

and The National Data Guardian publishes this statement to warn staff and employees :

https://www.gov.uk/government/news/national-data-guardian-statement-on-nhs-federated-data-platform-data-access-in-response-to-the-not-with-my-nhs-data-campaign

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On the Anima Health website they claim that they are registered with the MHRA in the uk with their products. 

https://www.animahealth.com/blog/anima-full-compliance-with-nhs-england-avt-requirements

2. Enhanced Requirements


NHS Requirement: "Medical Device Classification – All AVT solutions that undertake summarisation require, at least, MHRA Class 1 medical device status..."


Anima Compliance:

Anima AVT is registered as an MHRA Class 1 medical device, and we are currently pursuing Class 2a registration..

You can check yourself by using the MHRA database found here, and look up Anima Health : 

Use this link --> https://pard.mhra.gov.uk/manufacturer-search/

---> Reader, you will find that they aren't registered with the MHRA !

The MHRA public access registration database (PARD) website allows you to find:

  • Registered manufacturers
  • Registered Medical Device type by Global Medical Device Nomenclature (GMDN®)*
  • Registered Medical Device name (Brand/Trade name)

Registration of medical devices with the MHRA (the UK Competent Authority) does not represent any form of accreditation, certification, approval or endorsement by the MHRA. Therefore, it is not permitted to make any claims to this effect, including the use of any MHRA logos in any marketing materials, on device packaging, in the instructions for use, on laboratory tickets/dockets, or in any other documentation.

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What is Anima?

Anima is an online triage and communication system that allows you to submit medical or administrative requests to your GP practice. It integrates securely with your NHS medical record and helps staff assess your needs more effectively.


Why are you changing from askmyGP?


Many practices report that Anima improves access, supports safe triage, and reduces pressure on phone lines. It helps practices ensure patients are seen by the right person at the right time, and supports NHS England’s guidance for digital triage systems.

Do I need an account to use Anima?

No. Patients can submit a request without creating an account or logging in—one of the benefits compared to askmyGP.

What can I use Anima for?

Asking about any new medical concerns / symptoms and for any administrative queries, and more.

What happens after I submit a request?

A clinician reviews it—usually on the same day. They decide the safest and most appropriate next step (appointment, advice, referral, etc.) and you will be contacted by phone, SMS or email depending on urgency.

Can I still phone or visit the surgery?

Yes. You can still call in or come to the practice. Staff can submit the request for you using Anima. This ensures that all requests are triaged fairly using the same process.

What if I can’t access the internet?

Our friendly and helpful team can help by submitting your information for you. Practices using Anima report this is a common and fully supported option.

Will I get an appointment straight away?

Not necessarily. Requests are triaged first to prioritise based on clinical need—this avoids all appointments being booked instantly at 8am, and ensures those who most need help receive it fastest.

Does Anima protect my data?

Yes. “Anima is NHS‑approved” and meets strict NHS data‑security standards. It collects only the information required to provide care, under formal agreements with practices.

Can I upload photos or documents?

Yes. Anima supports adding photos when they are helpful for clinical assessment.

—

Sam’s notes : 

  1. No, Anima Ai is not “NHS-approved” as under the laws of NHS Identity, the NHS/NHS England doesn’t approve anything. https://www.england.nhs.uk/nhsidentity/identity-guidelines/


NHS England says - “If suppliers want to promote the fact they have supplied goods or services to the NHS then they must explain it in plain text, in a purely descriptive manner. They must not use terminology which implies further involvement, such as approved, supported, endorsed, authorised or certified. Suppliers should use a colour other than blue for text, as people strongly associate it with the NHS.”


See this : https://www.england.nhs.uk/nhsidentity/identity-guidelines/who-cannot-use-the-nhs-identity/

Endorsements

The NHS or the Department of Health and Social Care cannot endorse or be seen as endorsing third party goods or services, regardless of if the third party has provided goods and services to the NHS or DHSC. Similarly, NHS staff members are not permitted to use their status as an NHS employee to endorse a third party in a private or professional capacity. Please refer to the NHS Identity principles.


—--------------------------------------


THE NHS ANIMA TEST SIMULATION


What if the team behind Anima Healthcare Ai created a NHS Test Sim, to simulate the forthcoming NHS Neighborhood care that's in the NHS 10 year plan ? well yes, they created this, and not only can you see the code but you can also see how Anima works. Here's the links you need.


https://github.com/mycontinuum-com/nhs-sim


https://sim.animahealth.com/docs/ten-year-plan/


https://sim.animahealth.com/control/


-------------------------------------------


For Reference : Anima doesn't use the CALDICOTT PRINCIPALS that the NHS uses. Here's what the UK GOV and the NHS uses -


https://www.gov.uk/government/publications/the-caldicott-principles


-----------------------------------------


BLOGS, NEWS REPORTS ETC :

Mike Butcher, TechCrunch (2024) :


https://techcrunch.com/2024/03/20/healthcare-platform-anima-brings-salesforce-like-capabilities-to-clinics-raises-12m/


iATrox - a blog on Ai


https://www.iatrox.com/blog/nhs-ai-triage-tools-2025-anima-patchs-klinik-econsult-ada-symptoma-ufonia


FORTUNE Magazine :


Link : https://fortune.com/2025/07/20/uk-health-service-ai-tool-false-diagnoses-patient-screening-nhs-anima-health-annie/


EU Startups : 


https://www.eu-startups.com/2024/03/london-based-anima-snaps-e11-million-series-a-to-accelerate-deployment-of-patients-and-healthcare-professionals/


Enterprise Times : 


https://www.enterprisetimes.co.uk/2024/03/19/anima-raises-12-million-to-transform-healthcare/


Startup Savant : 


https://startupsavant.com/news/anima


Tech Funding News : 


https://techfundingnews.com/y-combinator-alum-anima-secures-e11m-for-next-gen-clinical-operating-system/


London-based Anima, a next-gen care enablement platform, has raised €11 million in oversubscribed Series A funding. The round was led by Molten Ventures, which recently invested in Morressier and IMU Biosciences. Other investors participating in the round include Hummingbird Ventures, Amino Collective, and Y Combinator. Also, it saw contributions from angels, including Sidar Sahin, founder of Peak Games.

This funding will enable Anima to accelerate deployment to tens of millions of patients and healthcare professionals worldwide. In the coming year, the company plans to release the next version of the software (Anima 1.5), which will enable unprecedented automation of front- and back-office workloads and even greater data interoperability to support digitally integrated care in multiple geographies.

What challenge does Anima tackle?

Clinics and healthcare professionals are facing severe financial constraints, inefficiencies, and burnout—problems that are especially acute within the NHS and widespread globally. Founded in 2021 by Shun Pang and Rachel Mumford, Anima delivers a universal operating system that streamlines care at multiple levels – clinic, network, and region. 

Its patient-facing app allows Anima to supercharge every stage of the care journey. As per the company, it resolves 85% of patient inquiries within a day, which is a vast improvement over the typical 11-14 day timeframe seen with standard practices.

High abstraction APIs automate anything from document processing to medical consultations to automated generation of coded clinical notes. Following a product update in December 2023, Anima has already halved the time practices spent on coding, processing, and filing documents.

Plans for Anima 2.0 

Its longer vision is Anima 2.0, a high-level abstraction for healthcare and the life sciences powered by Annie. Notably, Annie is the company’s proprietary AI healthcare system and clinical co-pilot. 

Anima 2.0 aims to democratise personalised medicine across the entire healthcare domain space, augmenting human clinicians with superhuman abilities through multimodal inference of high-resolution longitudinal care journeys. This will not only transform patient outcomes and clinic workflows but also put Anima in a position to unify healthcare and life science pipelines into a single platform.

Anima launched its first paying clinics in September 2022 and is now deployed in over 150 NHS clinics in England that provide care to over 1.3 million lives. 

Shun Pang, co-founder and CEO of Anima, commented: “We’re excited to bring Inga of Molten on our journey. From day one, it was clear to us that she shared our vision of care enablement, a thesis Inga and Molten have had for years. I’m deeply grateful for the special crew we have at Anima. This is a passion project – we’re building what we wish we had as doctors and patients. No one is here just to do a job. We all serve a greater purpose – and that’s why ultimately we’ll continue to move mountains.”

Inga Deakin, Investor, Molten Ventures added: “Software and artificial intelligence (AI) in healthcare is a rapidly growing multi-$bn sector, but many solutions take time to integrate and realise their potential. A key reason why Anima is growing rapidly, is because they can directly and immediately have an impact: to improve operations and efficiency to benefit patients, healthcare teams and healthcare systems. This team understands the relevant workflows, the needs of patients and healthcare workers, and is building a large, scalable engine for change.”


London Startup Map : 


https://londonstartupmap.com/company/anima


----------------------------------------


UK health service AI tool generated a set of false diagnoses for one patient that led to him being wrongly invited to a diabetes screening appointment

By Beatrice Nolan

Tech Reporter

July 20, 2025, 9:41 AM ET


  • A patient in London was mistakenly invited to a diabetic screening after an AI-generated medical record falsely claimed he had diabetes and suspected heart disease. The summaries, created by Anima Health’s AI tool Annie, also included fabricated details like a fake hospital address. NHS officials have described the incident as a one-off human error, but the organization is already facing scrutiny over how AI tools are used and regulated.

AI use in healthcare has the potential to save time, money, and lives. But when technology that is known to occasionally lie is introduced into patient care, it also raises serious risks.


One London-based patient recently experienced just how serious those risks can be after receiving a letter inviting him to a diabetic eye screening—a standard annual check-up for people with diabetes in the UK. The problem: He had never been diagnosed with diabetes or shown any signs of the condition.

After opening the appointment letter late one evening, the patient, a healthy man in his mid-20’s, told Fortune he had briefly worried that he had been unknowingly diagnosed with the condition, before concluding the letter must just be an admin error. The next day, at a pre-scheduled routine blood test, a nurse questioned the diagnosis and, when the patient confirmed he wasn’t diabetic, the pair reviewed his medical history.


“He showed me the notes on the system, and they were AI-generated summaries. It was at that point I realized something weird was going on,” the patient, who asked for anonymity to discuss private health information, told Fortune.

After requesting and reviewing his medical records in full, the patient noticed the entry that had introduced the diabetes diagnosis was listed as a summary that had been “generated by Annie AI.” The record appeared around the same time he had attended the hospital for a severe case of tonsillitis. However, the record in question made no mention of tonsillitis. Instead, it said he had presented with chest pain and shortness of breath, attributed to a “likely angina due to coronary artery disease.” In reality, he had none of those symptoms.

The records, which were reviewed by Fortune, also noted the patient had been diagnosed with Type 2 diabetes late last year and was currently on a series of medications. It also included dosage and administration details for the drugs. However, none of these details were accurate, according to the patient and several other medical records reviewed by Fortune.


‘Health Hospital’ in ‘Health City’

Even stranger, the record attributed the address of the medical document it appeared to be processing to a fictitious “Health Hospital” located on “456 Care Road” in “Health City.” The address also included an invented postcode.

A representative for the NHS, Dr. Matthew Noble, told Fortune the GP practice responsible for the oversight employs a “limited use of supervised AI” and the error was a “one-off case of human error.” He said that a medical summariser had initially spotted the mistake in the patient’s record but had been distracted and “inadvertently saved the original version rather than the updated version [they] had been working on.”


However, the fictitious AI-generated record appears to have had downstream consequences, with the patient’s invitation to attend a diabetic eye screening appointment presumedly based on the erroneous summary. 

While most AI tools used in healthcare are monitored by strict human oversight, another NHS worker told Fortune that the leap from the original symptoms—tonsillitis—to what was returned—likely angina due to coronary artery disease—raised alarm bells.


“These human error mistakes are fairly inevitable if you have an AI system producing completely inaccurate summaries,” the NHS employee said. “Many elderly or less literate patients may not even know there was an issue.”

The company behind the technology, Anima Health, did not respond to Fortune’s questions about the issue. However, Dr. Noble said, “Anima is an NHS-approved document management system that assists practice staff in processing incoming documents and actioning any necessary tasks.”

“No documents are ever processed by AI, Anima only suggests codes and a summary to a human reviewer in order to improve safety and efficiency. Each and every document requires review by a human before being actioned and filed,” he added.


AI’s uneasy rollout in the health sector

The incident is somewhat emblematic of the growing pains around AI’s rollout in healthcare. As hospitals and GP practices race to adopt automation tools that promise to ease workloads and reduce costs, they’re also grappling with the challenge of integrating still-maturing technology into high-stakes environments. 

The pressure to innovate and potentially save lives with the technology is high, but so is the need for rigorous oversight, especially as tools once seen as “assistive” begin influencing real patient care.

The company behind the tech, Anima Health, promises healthcare professionals can “save hours per day through automation.” The company offers services including automatically generating “the patient communications, clinical notes, admin requests, and paperwork that doctors deal with daily.”


Anima’s AI tool, Annie, is registered with the UK’s Medicines and Healthcare products Regulatory Agency (MHRA) as a Class I medical device. This means it is regarded as low-risk and designed to assist clinicians, such as examination lights or bandages, rather than automate medical decisions.

AI tools in this category require outputs to be reviewed by a clinician before action is taken or items are entered into the patient record. However, in this case of the misdiagnosed patient, the practice appeared to fail to appropriately address the factual errors before they were added to the patient’s records.


The incident comes amid increased scrutiny within the UK’s health service of the use and categorization of AI technology. Last month, bosses for the health service warned GPs and hospitals that some current uses of AI software could breach data protection rules and put patients at risk.

In an email first reported by Sky News and confirmed by Fortune, NHS England warned that unapproved AI software that breached minimum standards could risk putting patients at harm. The letter specifically addressed the use of Ambient Voice Technology, or “AVT” by some doctors.

The main issue with AI transcribing or summarizing information is the manipulation of the original text, Brendan Delaney, professor of Medical Informatics and Decision Making at Imperial College London and a PT General Practitioner, told Fortune.

“Rather than just simply passively recording, it gives it a medical device purpose,” Delaney said. The recent guidance issued by the NHS, however, has meant that some companies and practices are playing regulatory catch-up. 

“Most of the devices now that were in common use now have a Class One [categorization],” Delaney said. “I know at least one, but probably many others are now scrambling to try and start their Class 2a, because they ought to have that.”


Whether a device should be defined as a Class 2a medical device essentially depends on its intended purpose and the level of clinical risk. Under U.K. medical device rules, if the tool’s output is relied upon to inform care decisions, it could require reclassification as a Class 2a medical device, a category subject to stricter regulatory controls.

Anima Health, along with other UK-based health tech companies, is currently pursuing Class 2a registration.


The U.K.’s AI for health push

The U.K. government is embracing the possibilities of AI in healthcare, hoping it can boost the country’s strained national health system.

In a recent “10-Year Health Plan,” the British government said it aims to make the NHS the most AI-enabled care system in the world, using the tech to reduce admin burden, support preventive care, and empower patients through technology.

But rolling out this technology in a way that meets current rules within the organization is complex. Even the U.K.’s health minister appeared to suggest earlier this year that some doctors may be pushing the limits when it comes to integrating AI technology in patient care.


“I’ve heard anecdotally down the pub, genuinely down the pub, that some clinicians are getting ahead of the game and are already using ambient AI to kind of record notes and things, even where their practice or their trust haven’t yet caught up with them,” Wes Streeting said, in comments reported by Sky News.

“Now, lots of issues there—not encouraging it—but it does tell me that contrary to this, ‘Oh, people don’t want to change, staff are very happy and they are really resistant to change’, it’s the opposite. People are crying out for this stuff,” he added.

AI tech certainly has huge possibilities to dramatically improve speed, accuracy, and access to care, especially in areas like diagnostics, medical recordkeeping, and reaching patients in under-resourced or remote settings. However, walking the line between the tech’s potential and risks is difficult in sectors like healthcare that deal with sensitive data and could cause significant harm.

Reflecting on his experience, the patient told Fortune: “In general, I think we should be using AI tools to support the NHS. It has massive potential to save money and time. However, LLMs are still really experimental, so they should be used with stringent oversight. I would hate this to be used as an excuse to not pursue innovation but instead should be used to highlight where caution and oversight are needed.”


---------------------------

ANIMA - Youtube Training Videos


Anima + Telnyx Voice Ai : https://www.youtube.com/watch?v=t1-890mPggI

Anima "On The Road - sales to GP practices" : https://www.youtube.com/watch?v=iuSaPVW25AI


-----------------------------

ANIMA - Sales Agents on LinkedIn


Rachel Mumford who is also the co-founder of Anima - https://www.linkedin.com/posts/rachel-mumford-83102272_anima-health-all-in-one-activity-7221808666998366210-8brC



Forbes 30 Under 30 - Europe - Science & Healthcare
Forbes March 6, 2023

Pang and Mumford cofounded London-based Anima to build what Pang describes as the "equivalent of 'Salesforce' for care teams." It's a suite of productivity tools to help medical professionals better manage patient care from medical records to consultations with other doctors. The Y Combinator-backed company has raised $2.5 million and it has served over 450,000 patients.


----------------------------------------

MORE LINKS TO GO THROUGH (all public available) 



https://trust.assuric.com/anima-health/public


https://pard.mhra.gov.uk/manufacturer-details/118798


https://patients.animahealth.com/


https://www.google.com/search?q=Anima+has+been+approved+by+NHS+Digital&sca_esv=19d038241e14d62e&sxsrf=APpeQnupzany_GelIui25N1kwzqS67b04g:1787098220385&ei=bPSEaoCNF_3rhbIPqMG6iAI&start=30&sa=N&sstk=AS6-VmIeAMqkjjDHXCnPM8QUSXS_8G7d-OHK69EwrAEWs3Hnn8043t2jFYee9-qg6luVCZHGT-xbdsIw40_h2R4fVCr57zu_IEjeAinbJ45qz_4mpPV4eqSvXNZE4t-vRCLYDbS6rJDcFRCZMBQL97IWQ378IB3ymas&ved=2ahUKEwiA8-rUs6uWAxX9dUEAHaigDiE4FBDw0wN6BAgmEBc&biw=1685&bih=875&dpr=2


Read : https://www.grmc.nhs.uk/news/a-new-way-to-contact-us-online


https://ico.org.uk/ESDWebPages/Entry/ZB035442


https://help.animahealth.com/en/articles/10393625-is-anima-safe-and-secure


https://www.animahealth.com/contact-us


https://www.animahealth.com/terms-of-service


https://www.animahealth.com/accessibility-policy


https://www.animahealth.com/blog


https://www.animahealth.com/


—-


To note : look up the address : https://find-and-update.company-information.service.gov.uk/company/12205370/persons-with-significant-control


—-


Alert ! - serious data protection


See 


https://help.animahealth.com/en/articles/15932006-for-staff-how-to-create-an-anima-account-on-behalf-of-a-patient 


https://help.animahealth.com/en/articles/10393441-how-to-submit-a-request-on-behalf-of-a-patient-proxy-request


—-

Complaints on Trustpilot - one star or less


https://uk.trustpilot.com/review/animahealth.com?stars=1


—-------


https://www.heidihealth.com/en-gb/competitor?creative=741798563916&network=g&utm_source=google&utm_medium=search&utm_campaign=21816037583&utm_content=179927900871&utm_term=anima%20medical&utm_id=21816037583&hsa_acc=6889222178&hsa_cam=21816037583&hsa_grp=179927900871&hsa_ad=741798563916&hsa_src=g&hsa_tgt=kwd-2413251972181&hsa_kw=anima%20medical&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gad_source=1&gad_campaignid=21816037583&gbraid=0AAAAAqyGl8vwgOPFY4nU2gm2-sKLVN19h&gclid=CjwKCAjwhZDUBhBGEiwAbi5bjlHu6JRx7lMcQ7HaWiVSgXtymtSNeQxo9ZcJhfT0xtg2keaE9SXHJxoCtSIQAvD_BwE


—--


Read : https://medicsmoney.co.uk/ep-276-living-above-a-takeaway-to-15million-founder/


https://www.ycombinator.com/companies/anima


https://www.nhsprocurement.org.uk/news/ai-firm-sues-government-over-procurement-decision


https://continuumhealth.co/services


https://find-and-update.company-information.service.gov.uk/officers/5ZS-7IPP23p6rFZzw_n834S6tGE/appointments


—-


Private companies also using the same Anima Ai software


https://www.168medical.co.uk/online-services/anima


  • Near Bristol (WSM)



—-


DNS Lookups on the site url : 


They use this url link on the app for patients to use : anima.thirdparty.nhs.uk

I did a look up on it and found a few things, not related to NHS England.


MX Tool is a superlook up tool to look up DNS and where websites actually are.





https://mxtoolbox.com/SuperTool.aspx?action=mx%3aanima.thirdparty.nhs.uk&run=toolpage


https://mxtoolbox.com/SuperTool.aspx?action=mx%3aanima.thirdparty.nhs.uk&run=toolpage



A

d2mxs7e7itl8sb.cloudfront.net

108.138.85.20

Amazon.com, Inc. (AS16509)

60 sec

A

d2mxs7e7itl8sb.cloudfront.net

108.138.85.22

Amazon.com, Inc. (AS16509)

60 sec

A

d2mxs7e7itl8sb.cloudfront.net

108.138.85.70

Amazon.com, Inc. (AS16509)

60 sec

A

d2mxs7e7itl8sb.cloudfront.net

108.138.85.95

Amazon.com, Inc. (AS16509)

60 sec



Test

Result

Status Ok

DNS Record Published

DNS Record found


Seems suspicious to me, as the NHS doesn’t use Amazon for patient records and data .


So lets ask NHS Eng;and / NHS Digital about it all, as you have to go through them to set it all up : 


https://digital.nhs.uk/services/networking-addressing


Here’s how to apply : 


https://digital.nhs.uk/services/networking-addressing/apply-for-a-new-nhs.uk-domain


What is NHS ODS ?


https://digital.nhs.uk/services/organisation-data-service#who-this-service-is-for


Let’s find the company on this NHS tool to see if they are registered to use nhs domain names and services : 


https://www.odsdatasearchandexport.nhs.uk/?search=generalorg&query=ANIMA%20GROUP%20INC


Can’t find what we are looking for, lets contact NHS Digital here : 


https://digital.nhs.uk/about-nhs-digital/contact-us


They are based in LEEDS . 


Also we need to ask about NHS Identity and how to use it : 


https://www.england.nhs.uk/nhsidentity/identity-examples-organisations/third-party-providers/


—--


Other GP surgeries using this Ai are : 


https://minetgreenhealthpractice.co.uk/


—----


Okay - this is very BIG !!


I found the creator/founder of it and it’s 1 person, who isn’t a GP and not a practising doctor and not registered with the GMC . 


How did I find him ? via his/company youtube channel which isn’t set up correctly at : 


https://www.youtube.com/channel/UC5lc9VcKHEo9CMaI9HqwUqg


There’s a video titled “Dr Souradip introduces Smart Triage” , which has this statement on it - Learn about Smart Triage, Anima's newest feature, built to automatically route and book patients who meet set criteria, cutting GP workload and speeding up access to care


So I looked up his name on the GMC register for doctors, he’s not listed. But a google search came up his website and his github profile and CV


Name : Souradip Mookerjee


https://souradip.com/about/


Email : hello@souradip.com


CV : https://drive.google.com/file/d/1q8khxIf4MZz3UUNJ6YZEQH94iXqfhtoT/view 


Mobile : 07928053596


Current employer : Foundation Doctor at St George’s Hospital, London

His GitHub profile and apps : https://github.com/souramoo


His followers here also include current “staff” at Anima Ai : 


https://github.com/souramoo?tab=followers


Which include a ai programmer from Bristol University : 


https://github.com/TumCucTom


https://thomasbale.com/ - and look for 06 where he works


Another programmer - https://github.com/jasonrobwebster - is into cloning website, scraping website for ai learning.


News story about Souradip : https://www.mylondon.news/news/south-london-news/nhs-london-doctor-who-graduated-26313545


But he’s not a doctor on wards, here’s what he did, in Blood Research : 


https://www.nhsbt.nhs.uk/research-and-development/research-blogs/modern-day-alchemy-in-vitro-derived-platelets/


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Company flowchart : 


https://theorg.com/org/anima-health?p=shun-pang


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Forbes : 


https://www.forbes.com/profile/anima/


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VC backing : 


12 million dollars and more invested into it !


https://www.moltenventures.com/news/molten-ventures-leads-12-million-series-a-in-anima


And the Internet Archive has it archived here : 


https://web.archive.org/web/20260000000000*/https://www.moltenventures.com/news/molten-ventures-leads-12-million-series-a-in-anima


Story : 

We are pleased to announce that Molten has led an oversubscribed Series A funding round of $12 million in Anima, the next generation care enablement platform.  

Molten led the round with participation from existing investors Hummingbird Ventures, Amino Collective and Y Combinator as well as new angel investors including Sidar Sahin, founder of Peak Games.

This investment marks a significant milestone for Anima, as it seeks to redefine how healthcare teams deliver care through its clinical operating system and this funding round will enable the company to accelerate deployment to tens of millions of patients and healthcare professionals worldwide.

Anima launched with its first paying clinics in September 2022, and is now deployed in over 150 NHS clinics in England that provide care to over 1.3 million lives. The company participated in Y Combinator in Winter 2021. Following a product release in December 2023, Anima has already halved the time practices spend on coding, processing and filing documents.

  • Anima’s operating system for clinics resolves 85% of patient inquiries within 24 hours

  • Its latest update has already halved the time that clinics and practices spend on coding, processing and filing documents

  • Future proprietary AI system will propel personalised medicine and treatment plans

This year, the company will release the next version of the software (Anima 1.5), enabling unprecedented automation of front- and back-office workloads and even greater interoperability of the data to support digital integrated care in multiple geographies.

Anima 2.0, a high-level abstraction for healthcare and life sciences powered by Annie, the company’s proprietary deep learning healthcare system and clinical co-pilot, is part of its longer-term vision and aims to democratise deep phenotyping and personalised medicine across the entire healthcare domain space. This will not only transform patient outcomes and clinic workflows, but position Anima favourably to unify healthcare and life science pipelines into a single platform.

Inga Deakin, Principal, Molten Ventures added: “Software and artificial intelligence (AI) in healthcare is a rapidly growing multi-$bn sector, but many solutions take time to integrate and realise their potential. A key reason why Anima is growing rapidly, is because they can directly and immediately have an impact: to improve operations and efficiency to benefit patients, healthcare teams and healthcare systems. This team understands the relevant workflows, the needs of patients and healthcare workers, and is building a large, scalable engine for change.”

Shun Pang, Co-founder and CEO of Anima, commented: “We’re excited to bring Inga of Molten on our journey. From day 1, it was clear to us that she shared our vision of care enablement, a thesis Inga and Molten have had for years. I’m deeply grateful for the special crew we have at Anima. This is a passion project - we’re building what we wish we had as doctors and patients.”



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Found another similar company doing the same things - and its "approved by the nhs” 


https://siliconpractice.co.uk/


Registered at : 


operated by Schappit Ltd t/a Silicon Practice (company registration no. 09084187) of registered address:

Unit 2, Oak Business Centre, 79-93 Ratcliffe Road, Sileby, Loughborough, Leicestershire, England, LE12 7PU


----------

BBC News Report : 10 September 2026


Zoe Kleinman
Technology & AI editor

The UK needs new regulations for AI products used in the NHS and other healthcare settings, says Britain's industry watchdog.

The Medicines and Healthcare Products Regulatory Agency (MHRA), which regulates all medical devices and licenses treatment drugs in the UK, has published 44 recommendations to update its policies as the use of AI in the sector rises.

https://www.gov.uk/government/news/mhra-clarifies-regulatory-status-of-ambient-voice-technologies-used-in-the-nhs

The technology will soon be routinely used within the NHS, MHRA chief Lawrence Tallon told the BBC.

"What I would expect is that patients will... increasingly see AI as part of the way that normal NHS healthcare is delivered," he said.

"That should happen in a way that they can maintain their trust and their confidence in what's happening."

The report was compiled by an independent commission and involved input from more than 12,000 people including patients and clinicians.

The recommendations include:


Continuously monitoring AI products and removing them from regulatory approval if they malfunction or become less effective over time


Giving patients the right to know whether AI is involved in their care, and easy access to information about the products involved


The power to penalise the developers of an AI product if it fails to meet required standards


An AI "L plate" system which would make it easier for new AI models to be trialled by healthcare professionals under close supervision

"The medical devices regulatory framework predominantly dates from a period where we were thinking about things like hip replacements and knee replacements, or smaller things like stethoscopes and plasters," Tallon said.

He added while current guidelines may work for simple AI products trained to spot known symptoms on scans, for example, the rules do not apply to more complex models.

"Unlike most of the medical products we're used to regulating, these products continue to change after the point of authorization," he said.

"As new data gets fed in, they learn, they adapt, they drift."

And he acknowledged trying to regulate AI is a global challenge.

"I don't think at this moment in time we can point to a single country, a single regulatory framework, and say that they have absolutely cracked it," he said.

'I don't want to talk to a robot'


AI note-takers known as scribes, which are powered by LLMs, are reportedly used by 40% of UK-based GPs to record consultations and generate reports.

But a recent study from the University of Edinburgh found patients could be less likely to share personal information such as substance abuse history if they knew the conversation was being processed by AI.

Professor Henrietta Hughes, a GP who was part of the report commission, said that many of her patients were happy for AI being used during their consultations, but some chose to opt out.

"Some say, 'I don't want to talk to a robot', and that is also fine," she said.

Prof Hughes acknowledged that the scribes could make mistakes in their notes but said it was the responsibility of doctors to correct them.

While currently AI is more likely to be used to assist with administrative tasks, or carry out symptom spotting overseen by a human expert, there is a lot of excitement about its potential in the health and medical research industries.

Professor Alastair Denniston, an ophthalmologist who also worked on the report, described the technology as "an exceptional opportunity" for healthcare which was "likely to rank alongside step-changes such as antibiotics and MRI".

In September Rene Haas, the boss of chip designer Arm, told the BBC he believed the tech would come up with a cure for cancer "within our lifetime".

But there are also concerns about AI models making wrong decisions as a result of biases in the patient data used to train them, and incorrect medical advice being given by AI chatbots.











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